Effective Date: September 5, 2026
This Payment, Cancellation & Refund Policy ("Policy") forms part of the Vital Mobile IV Therapy Website Terms of Service. By scheduling an appointment, purchasing services, enrolling in a membership, or requesting a peptide program through Vital Mobile IV Therapy ("Vital," "we," "our," or "us"), you agree to this Policy.
Accepted Payment Methods
Vital currently accepts:
- Visa
- Mastercard
- American Express
- Discover
- Health Savings Account (HSA) cards, where eligible
- Flexible Spending Account (FSA) cards, where eligible
Additional payment methods may be accepted at Vital's discretion.
Payment Authorization
By providing a payment method, you authorize Vital to charge the payment method on file for:
- Scheduled services;
- Approved add-on services;
- Membership fees;
- Applicable cancellation or no-show fees;
- Travel fees disclosed prior to booking;
- Peptide program fees;
- Prescription-related charges authorized by you; and
- Any other charges you authorize.
If a payment is declined, Vital reserves the right to delay, cancel, or refuse services until payment has been successfully processed.
IV Therapy Services
Appointment Confirmation
Appointments are not considered confirmed until payment has been successfully authorized or processed and Vital has confirmed the appointment by phone, text message, or email.
If Vital is unable to confirm your appointment prior to the scheduled appointment time due to provider availability or scheduling constraints, you may choose either:
- A full refund; or
- Rescheduling at the next available appointment.
This provision does not apply when Vital is unable to reach you using the contact information you provided or when confirmation is delayed because of incomplete or inaccurate information supplied by you.
Cancellation Policy
Cancellation with at Least 24 Hours' Notice
Applies to confirmed appointments only.
We require at least 24 hours' notice to cancel or reschedule an appointment without additional charges.
Cancellation requests may be submitted by:
- Email: hello@vitalmobileiv.com
- Phone: 630-296-4573
Cancellation requests are considered received based upon the time the email, text message, or voicemail is received.
Cancellation Fees:
- Individual Appointments: $50 cancellation fee
- Group Appointments: $50 cancellation fee per participant cancelling within 24 hours
The individual scheduling a group appointment is responsible for communicating this cancellation policy to all participants.
Cancellation Within Two (2) Hours or No-Show
Applies to confirmed appointments only.
Appointments cancelled within two (2) hours of the scheduled appointment time, or appointments where the patient is unavailable or fails to appear, are considered No-Shows. The appointment fee is non-refundable.
Group Appointments
- Groups of Three (3) or Fewer: Participants who fail to appear will be charged the full appointment amount.
- Groups of Four (4) or More: Participants who fail to appear will receive a refund for services not rendered but will incur a $50 per person No-Show Fee.
Example: If ten (10) participants are scheduled and five (5) attend, the five attendees will be charged in full for services received. The five absent participants will receive a refund for services not rendered less the applicable $50 No-Show Fee.
Late Arrival
Patients arriving more than fifteen (15) minutes after the scheduled appointment time may be considered a No-Show if the appointment cannot reasonably be completed within the remaining appointment window.
Cancellation by Vital
Vital reserves the right to cancel or reschedule appointments due to provider illness, severe weather, unsafe travel conditions, equipment failure, pharmacy delays, or other circumstances outside of Vital's reasonable control.
If Vital cancels an appointment before services are rendered, the patient may choose either:
- A full refund; or
- Rescheduling at no additional charge.
Travel Fees
Appointments outside Vital's standard service area may be subject to an additional travel fee.
Any applicable travel fee will be disclosed and approved before an appointment is confirmed.
Membership Policy
Vital Membership Programs
All memberships require a minimum three (3) month commitment.
Membership fees are billed according to the selected membership plan.
Early cancellation before completion of the initial three-month commitment requires payment of the remaining membership fees unless Vital approves cancellation due to a documented medical reason.
Unused Services
Membership treatments and benefits must be used during the applicable membership period.
Unused services do not roll over and are non-refundable unless otherwise stated in writing.
Membership Pause
Members may pause their membership for up to thirty (30) days.
Pause requests:
- Must be submitted before the next billing date.
- Become effective only after written confirmation from Vital.
Membership billing automatically resumes at the conclusion of the approved pause period.
Membership Changes
Vital reserves the right to modify membership pricing, benefits, or program offerings upon reasonable advance notice.
Such changes will not affect services already purchased unless required by law or otherwise stated.
Membership Termination
Vital reserves the right to suspend or terminate a membership for fraud, abusive behavior toward staff, misuse of membership benefits, repeated violations of company policies, or other circumstances where continued participation is determined to be inappropriate.
Peptide Programs & Prescription Services
Medical Approval
Payment for a peptide program does not guarantee that a healthcare provider will determine you are medically eligible or issue a prescription.
Independent licensed healthcare professionals make all prescribing decisions.
Payment
Full payment is required before Vital submits a prescription request for pharmacy fulfillment.
Payment generally includes:
- Prescribed medication;
- Standard shipping;
- Injection supplies where applicable; and
- Materials specifically included within your selected program.
Prescription Processing
If the treating healthcare provider determines you are not medically eligible before a prescription is transmitted to the pharmacy, prepaid medication charges will be refunded.
Any separately disclosed consultation, telehealth evaluation, or administrative fees may remain non-refundable.
Pharmacy Fulfillment
Once a prescription has been transmitted to the pharmacy for processing, compounding, or fulfillment, medication charges become non-refundable except where required by applicable law.
Shipping
Prescription medications are shipped directly from the dispensing pharmacy.
Patients are responsible for:
- Providing an accurate shipping address;
- Monitoring shipment tracking information;
- Receiving deliveries promptly;
- Following all storage and refrigeration instructions where applicable.
Vital is not responsible for delays caused by pharmacies, manufacturers, shipping carriers, weather, supply shortages, or other events outside of Vital's reasonable control.
Returns & Exchanges
Due to the personalized and prescription nature of compounded medications, prescription medications may not be returned or exchanged except where required by law.
Insurance
Vital Mobile IV Therapy is a self-pay practice.
Vital does not bill or accept health insurance directly.
Upon request, Vital will provide an itemized receipt that patients may submit to their insurance carrier, HSA, or FSA administrator.
Vital makes no representation that any service qualifies for reimbursement.
Billing Disputes
Questions regarding charges should be submitted in writing within thirty (30) calendar days of the applicable charge.
Vital will promptly investigate and respond to all good-faith billing inquiries.
Chargebacks
Before initiating a credit card chargeback, customers agree to contact Vital to allow an opportunity to resolve any billing concern.
Initiating a chargeback does not eliminate a customer's contractual obligation to pay valid charges for services rendered or fees properly assessed under this Policy.
Promotional Offers
Unless otherwise stated:
- Only one (1) promotional code may be used per visit, transaction, or service.
- Promotional codes may not be combined with any other offer or discount.
- Promotional codes have no cash value.
- Promotional codes may not be applied retroactively.
- Vital reserves the right to modify, suspend, revoke, or discontinue promotional offers at any time.
Policy Changes
Vital Mobile IV Therapy may revise this Policy from time to time.
The most current version will always be available on our website and will become effective upon posting unless otherwise required by law.
Contact Information
Questions regarding this Policy may be directed to:
Vital Mobile IV Therapy
Email: hello@vitalmobileiv.com
Phone: 630-296-4573
633 Rogers St., Suite 106
Downers Grove, IL 60515