Confirmed and Unconfirmed Appointments

If your appointment is confirmed with a Vital Mobile IV staff member (via phone, text, or email), the following cancellation policies apply.

If your appointment is not confirmed prior to your scheduled time, a full refund will be issued.

Cancellation – 24-Hour Advance Notice

Applies to confirmed appointments only.
We require at least 24 hours' notice for cancellations or rescheduling to avoid cancellation fees.
To cancel or reschedule, please:
Email us at hello@vitalmobileIV.com, or

Call us at 630-296-4573
Fees:
Individual Appointments: $50 cancellation fee
Group Appointments: $50 cancellation fee per person who cancels within 24 hours

Cancellations Within 2 Hours or Missed Appointments

Applies to confirmed appointments only.
Appointments canceled with less than 2 hours' notice or missed entirely are non-refundable.
If part of a group is not present at the time of service:
Groups of 3 or fewer: No-shows will be charged in full
Groups of 4 or more: No-shows will receive a refund for services not rendered, but will still incur a $50 per person no-show fee

Example:
If 10 people are scheduled and only 5 show up, the 5 attendees will be charged in full. The remaining 5 will be refunded for their services but will each be charged a $50 no-show fee.